Shipping policy
Shipping Policy
At FIRSTXI, we are committed to making your custom football kit ordering experience as smooth and reliable as possible. Since our products are often customized for teams, clubs, academies, and organizations, shipping times and costs may vary depending on the order quantity, production requirements, and destination.
Below is everything you need to know about our shipping process.
Processing Your Order
Once your order is placed and all design details are confirmed, our team will begin preparing your custom football kits for production and shipment.
Because many FIRSTXI products are customized, processing time may vary depending on:
- Order quantity
- Custom design requirements
- Logo, name, number, and sponsor printing
- Size breakdown
- Production schedule
- Final design confirmation time
After your order is completed and shipped, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery time depends on the destination country, order size, and selected shipping method.
In general, shipping time is usually estimated after production is completed and the package is handed over to the carrier.
Please note that shipping time does not include production or processing time.
Shipping Cost
Shipping cost is calculated based on the specific order details.
Because FIRSTXI mainly provides custom football kits and teamwear, shipping fees may vary depending on:
- Number of items ordered
- Total package weight
- Shipping destination
- Selected shipping method
- Urgency of delivery
- Carrier availability
For team orders, bulk orders, or custom orders, our team will confirm the shipping cost based on your final order quantity and delivery address.
If you are requesting a quotation, please provide the following information so we can estimate shipping accurately:
- Product type
- Quantity
- Size breakdown
- Delivery country and address
- Required delivery date, if applicable
International Shipping
FIRSTXI ships to many international destinations. International shipping costs and delivery times may vary depending on the country, customs process, carrier route, and package size.
Please note:
- Customers may be responsible for customs duties, taxes, import fees, or other local charges.
- Customs clearance may cause delays beyond our control.
- FIRSTXI is not responsible for delays caused by customs inspections or local import regulations.
Tracking Your Order
Once your order has been shipped, we will send you a tracking number by email.
You can use this tracking number to follow your package from our fulfillment center to your delivery address.
Please allow some time for tracking information to update after the package has been handed over to the carrier.
Shipping Issues
If you experience any issue with your delivery, such as a delay, missing package, damaged package, or tracking problem, please contact us at:
Our support team will review the situation and assist you as quickly as possible.
Force Majeure / Events Beyond Our Control
While FIRSTXI makes every effort to ensure timely delivery, we are not responsible for shipping delays or delivery interruptions caused by events beyond our reasonable control.
These events may include, but are not limited to:
- Severe weather conditions
- Natural disasters
- Public health emergencies
- Customs clearance delays or inspections
- Carrier delays or service disruptions
- Labor strikes or transportation interruptions
- Government actions, regulations, or restrictions
- International logistics disruptions
In these situations, delivery times may be extended. FIRSTXI is not liable for delays caused by force majeure events, and shipping fees are non-refundable in such circumstances.
We appreciate your understanding and will continue to support you to the best of our ability.
Special Shipping Requests
If you have a special shipping request, urgent delivery deadline, or bulk team order requirement, please contact our customer service team before placing your order.
We will do our best to recommend a suitable shipping solution based on your order quantity, destination, and timeline.
Contact Us
If you have any questions about shipping, delivery time, or shipping costs, please contact us at:
Thank you for choosing FIRSTXI. We look forward to helping your team receive high-quality custom football kits with reliable service and professional support.
