Privacy Policy

First XI Studio | Privacy Policy

At First XI Studio (accessible from https://firstxistudio.com/), we are committed to protecting the privacy of our "Organizers" and athletes. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our store or commission custom sportswear.

1. Information We Collect

To provide you with high-end custom kits and a seamless shopping experience, we collect the following:

  • Personal Identification: Name, email address, shipping address, and phone number.

  • Customization Data: Team names, logos, player rosters, and specific design requirements provided for your "Pro Team Kits."

  • Payment Information: We process payments through secure third-party gateways (e.g., Shopify Payments, PayPal). We do not store your credit card details on our servers.

  • Technical Data: IP address, browser type, and device information collected via cookies to optimize site performance.

2. How We Use Your Information

We use your data strictly for business operations, including:

  • Order Fulfillment: Processing your custom designs, manufacturing your gear, and managing global delivery.

  • Customer Support: Responding to inquiries regarding sizing, fabric specifications, or logistics.

  • Personalized Marketing: With your consent, we may send updates on new collections, fabric technologies, or exclusive team discounts.

  • Site Optimization: Analyzing visitor behavior to improve the user interface and SEO performance.

3. Data Sharing & Third Parties

We do not sell or rent your personal data. We only share information with trusted partners necessary to run our studio:

  • Logistics Partners: Sharing addresses with carriers like DHL or specialized logistics providers to ensure delivery.

  • Service Providers: Tools that facilitate email marketing, site analytics, and payment processing.

  • Legal Compliance: If required by law or to protect our rights in the event of a dispute.

4. Cookies and Tracking Technologies

First XI Studio uses cookies to enhance your browsing experience. Cookies help us remember your cart items and recognize your preferences. You can choose to disable cookies through your browser settings.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your sensitive information during transmission. While we strive for 100% security, please remember that no method of transmission over the internet is entirely infallible.

6. Your Rights (GDPR/CCPA Compliance)

Depending on your location, you have the right to access, correct, or delete the personal data we hold about you. You may also opt-out of marketing communications at any time via the link in our emails.

7. Contact Information

For any questions regarding this Privacy Policy or your data, please contact our privacy team at:

  • Company Name: Fibo Business Limited

  • Address: 16th Floor, Units 04-05, Prosperity Building, Wan Chai, HK 999077, Hong Kong SAR China

  • Email: service@firstxistudio.com

  • Phone: 8165537611

  • Website: https://firstxistudio.com/